grandfather and grandson

FAQs

FAQs

Frequently Asked Questions about MyMission Health Portal

Some of my information is wrong. How do I correct this?

If you notice an error in your personal information, such as address and phone number, please send us a change request through the portal. The change request can be found by clicking Profile, and then Update Profile.

If you see information in your medical history that is incorrect, please notify the Health Information Management Department at (956) 323-1910.

What if I need help?

Please notify the Health Information Management Department at (956) 323-1910. The department is available Monday through Friday, 8 am – 5:30 pm.

How do I communicate my medical concerns?

MyMission Health is not used to communicate medical concerns to your doctor.

IF YOU ARE EXPERIENCING AN URGENT MEDICAL PROBLEM, PLEASE CALL 911 OR YOUR PHYSICIAN'S OFFICE IMMEDIATELY.

How do I see my test results?

Your test results and reports are both available by clicking on the Health Record button on the portal home page. Once you click on the Health Record button you will be taken to the Health Record page where you will see buttons on the right labeled Results and Reports where you will have access to your Laboratory Results and Other Reports.

How do I get the complete set of my medical records?

You can obtain your medical records by contacting the Health Information Management department at (956) 323-1910.

I don't have an email address, how do I get one?

There are many free email services available to use. Any email service is compatible with MyMission Health Portal. If you are looking to create a free email account, some of the more established email providers are:

Gmail from Google (http://mail.google.com)

Outlook.com from Microsoft (http://www.outlook.com)

Yahoo! Mail from Yahoo (http://login.yahoo.com)

How can I update my email address in MyMission Health Portal?

To change the email address that MyMission Health uses for sending activity, password reset, or other communications,
please contact the Health Information Management Department at (956) 323-1910.

What information can I see in MyMission Health Portal?

You can see information from your medical record such as laboratory and radiology test results, medications, allergies, immunizations, medical history, current health issues and due dates for preventive care. You may also print a Health Summary for your records.

Is there a fee to use MyMission Health Portal?

No! MyMission Health Portal is a free service offered to our patients.

How is MyMission Health Portal secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through personal IDs and passwords. MyMission Health Portal uses the latest encryption technology. All MyMission Health Portal messaging is done while you are securely logged on to our website.

Can I also see my family members’ health records?

Yes, this is called Proxy Access. For a child under 18, this allows a parent or legal guardian to log into their personal MyMission Health Portal account, and then view information regarding their child. Per State and Federal guidelines, after the child reaches age 18, parents/guardians will need an additional authorization signed by the child to have access to the child’s medical record information.

Once a child turns 18, a parent can only access the child’s patient medical record information with the patient’s authorization. It is also possible to request access to another adult’s health record if you help manage that adult’s medical care. For more information please contact the Health Information Management department at (956) 323-1910.

What if I need more information than is available through MyMission Health Portal?

If you need additional information than what is available through MyMission Health Portal, please contact the Health Information Management Department at (956) 323-1910.

How can I signup?

If you know your Medical Record Number and you have provided your email address when you last registered, you can go to www.missionrmc.org and click on the My Mission Health Portal link.

If you do not know your Medical Record Number then you must fill out a Release of Information Form. Once the form has been received and processed, you should receive an email detailing next steps. Processing normally takes 48 business hours after our office receives the completed form.

Contact Us

Questions? Please call the Mission Regional Medical Center Health Information Management department at (956) 323-1910.